Talking Points - Supporting Organisational and Political Change in Local Government - Now more than ever!
Free guide to managing home working during the coronavirus outbreak (see below)
Whilst financial challenges and the need to develop appropriate commercial approaches remain a priority many Authorities are now faced with Political changes and uncertainties. This requires new ways of working flexibly whilst thinking strategically. Feedback from Local Authorities has identified the need to develop a number of areas of skill and understanding that typify the dichotomy of getting the job done on a day to day basis whilst thinking about the wider impact on the organisation and its overall strategy. In addition Elected Members also require development to work effectively with officers in this context.
These workshops are designed to provide you with key skills and raise awareness and understanding as well as facilitating discussion about what it means in practical terms for you. They can be attended as one off events or as a series depending on your needs.
- Understanding Strategic Thinking
- Developing a Commercially Aware Organisational Culture
- A New Type of Culture for a New Type of Organisation
- Practical Project Management
- Working Effectively with Officers (for Elected Members)
- Developing Political Awareness and Sensitivity
- Brilliant Business Partnering
A Guide and Discussion Document - Managing Remotely
in these Unprecedented Circumstances
Many managers are used to managing people working from home but for some it may be new and for all the circumstances and the fact that it is, in most cases, now 100 percent, make it a different proposition.
Management style, flexibility and trust will all be crucial in maintaining some level of performance and more importantly the wellbeing of staff, sense of team and motivation through these coming months.
Keith at Wiz Training has produced a comprehensive paper and discussion document which will serve as a personal guide for managers looking to adapt and develop and as a discussion document for management and leadership teams to consider collective approaches. It will be supplemented be by a forum so that people can ask questions and post suggestions.
Keith has extensive experience in Management and Leadership development and has worked as a Change and Organisational Development specialist in Local Government and the NHS. Keith has previously delivered sessions on Managing Home Working.
Please email email@example.com to request a FREE copy
Does Your Organisation (and its people) Really 'GET IT' - The Challenge of Customer Service Training That Works
Customer service training was the first thing I ever got involved with in my training. I loved it both for the challenge it gave me as a trainer but also for the significant positive impact it had on the organisation. Twenty odd years later I still feel that buzz but also carry a weighty burden of frustration about the ‘tick box’ way that it is sometimes approached. For many organisations it seems to come around every few years but with the advent of Service Centres and the new role for the ‘back office’ there are a whole new set of challenges.
Some of these lessons are about the content, design and style of delivery of any training but some are about the way organisations market, manage and integrate this area of development into what they do. It's easy to find the latest approach and pay ‘top dollar’ and still be disappointed with results.
Keith at Wiz is currently involved with a Research and Development Programme 'GET IT' which explores why some organisations and people instinctively seem to 'GET IT'. What is it that they do that sets them apart and achieves real lasting service excellence and organisational success? By seeking to understand customer satisfaction and what great organisation and people do we have developed a range of workshops and interventions to help you make the changes needed for real cultural change!